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How do pre-orders work? When am I charged and when do I receive it?

Joseph Greenberg avatar
Written by Joseph Greenberg
Updated over a week ago

The TLV Bible Society periodically allows pre-orders for new resources ahead of their release dates. Here’s everything you need to know about the pre-order process:

Pre-Order Process

  • Immediate Charge: Your payment method will be charged at the time of pre-order.

  • Delayed Shipping: Pre-ordered items are not shipped immediately.

  • Pricing: The pre-order price may differ from the price after the official release.

  • Release Date: An estimated release date or time span is provided, though shipping may not occur exactly on that date.

  • Availability: If items become available before the estimated release date, you pre-order will be shipped out as soon as possible.

  • Combined Shipping: Regular, non-pre-ordered items in your order will be shipped together once all items become available.

Changes and Cancellations

  • Canceling Pre-Orders: You can cancel your pre-order any time before the estimated ship date.

  • Appearance: The physical Bible/resource may differ slightly from the digital rendering shown.

Updates and Support

  • Order Updates: Contact us at any time for updates regarding your pre-order status.

  • Add-to-Cart Donations: If your order includes an add-to-cart donation, you cannot automatically cancel the order, but you may contact us for cancellation and refund assistance.

Delays and Notifications

  • Shipping Delays: If items are delayed beyond four weeks, we will notify you.

  • Pre-Ordering for Others: You can pre-order on behalf of someone else. Ensure you provide the correct shipping address.

  • Shipping Method: The original shipping method will be used unless there is a severe delay or faulty shipping calculations that result in cost-prohibitive postage.

  • Address Issues: If an invalid address is provided, your pre-order may be delayed. We will contact you for confirmation or an updated address.

Feel free to contact our support team if you have any further questions or need assistance with your pre-order.

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